Refund and Returns Policy
Last Updated: July 14, 2026
At Native Inkas Shop, we are committed to a transparent and fair shopping experience. Because we specialize in authentic, handmade Ecuadorian and Indigenous clothing, jewelry, and crafts – each piece unique and carefully crafted before it reaches you – please read this policy carefully before placing your order. This policy applies to all purchases made through our website and in-store at our primary operating location: 2013 Penn Ave, Pittsburgh, PA 15222.
If you have any questions before or after your purchase, please contact us at support@nativeinkasshop.com or call (412) 281-2051. Our support team is available during our regular store hours.
1. Order Cancellation
We begin processing orders quickly so your items ship without delay. Please review the cancellation terms below before completing your purchase.
Cancellation Window: You may cancel your order free of charge within 24 hours of placing it, provided it has not yet been shipped. Orders placed outside of our operating hours will begin processing on our next business day.
How to Cancel: Contact us immediately at support@nativeinkasshop.com or call (412) 281-2051 with your order number and the subject line “Order Cancellation.”
After 24 Hours: Once the 24-hour window has passed or your order has been shipped, cancellation is no longer possible. You will need to follow our standard return process after receiving the item.
2. Returns & Eligibility
We accept returns on eligible items. Because many pieces in our collection are handmade and one-of-a-kind, we ask that you read all product descriptions, measurements, and material notes carefully before purchasing.
Return Window: Return requests must be initiated within 30 calendar days of the delivery date (for online orders) or the date of purchase (for in-store purchases).
Eligible Reasons for Return
- Incorrect Item Received: You received a different product than what was ordered.
- Sizing Error on Our Part: The item received does not match the measurements listed in the product description.
- Undisclosed Damage: The item has visible damage, significant wear, or condition issues that were not described or photographed on the product page.
- General Returns (Change of Mind): We accept returns for unworn, unwashed items in their original condition within the 30-day window. Please note that the customer is responsible for return shipping costs in this case.
Important Note on Handmade Items
Authentic handmade items may display minor variations in color, pattern, or weave—which are inherent to artisanal garments and crafts and are not considered defects. These characteristics are part of the charm and authenticity of Indigenous craftsmanship. We encourage you to read all listings carefully and contact us with any questions before purchasing.
Return Conditions
To be eligible for a return, all items must meet the following conditions at the time they are received back at our store:
| Condition | Requirement |
|---|---|
| Condition of Item | Must be unworn, unwashed, and unaltered. Free of stains, makeup, deodorant, perfume, or any signs of wear. |
| Original Tags & Packaging | All original tags must remain attached. Items must be returned in the same packaging in which they were received. |
| Proof of Purchase | Must include the original receipt, packing slip, or digital order confirmation email. |
| Return Authorization | Returns must be pre-authorized by our team. Do not ship items back without first contacting us and receiving a Return Authorization (RA) number. |
Non-Returnable Items
The following items are final sale and are not eligible for return or refund:
- Earrings and intimate apparel (for hygiene reasons)
- Custom-made or personalized items
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without prior authorization or outside the 30-day return window
- Items explicitly marked as “Final Sale” or “Clearance” on the product page
3. How to Initiate a Return
Please follow these steps to start a return:
Contact Us First: Email support@nativeinkasshop.com or call (412) 281-2051 within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
Receive Authorization: Our team will review your request and respond within 2 business days with a Return Authorization (RA) number and return instructions.
Ship the Item: Pack the item securely and include your RA number and proof of purchase inside the package. Ship to the address below. We strongly recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged in transit.
Await Inspection & Refund: Once we receive your return, we will inspect the item within 1–5 business days and notify you of the outcome by email.
Return Address:
Native Inkas Shop2013 Penn AvePittsburgh, PA 15222United States
4. Return Shipping Costs
Who pays for return shipping depends on the reason for the return:
Our Error (Defective, Damaged, Incorrect Item): Native Inkas Shop will provide a prepaid return shipping label at no cost to you. We cover all return shipping costs for confirmed errors on our part.
Customer-Initiated Returns (Change of Mind, Fit, etc.): The customer is responsible for all return shipping costs. We recommend using a trackable, insured shipping service. Native Inkas Shop is not responsible for items lost or damaged during return transit.
5. Refund Processing
Once your returned item is received and inspected, we will process your refund as follows:
Inspection Period: Please allow 1–5 business days after we receive your return for inspection and processing.
Notification: You will receive an email confirming whether your return has been approved or rejected, along with the reason.
Refund Method: Approved refunds are issued to the original payment method used at checkout. For in-store cash purchases, store credit or an alternative electronic payment will be arranged.
Refund Timeline: After we issue the refund, please allow an additional 3–7 business days for the funds to appear in your account, depending on your bank or card issuer. This processing time is outside our control.
Partial Refunds: In cases where an item is returned in a condition that does not fully meet our return requirements (e.g., missing tags, minor wear), we reserve the right to issue a partial refund at our discretion.
6. Exchanges
Because many items in our collection are handmade and unique, we are often unable to offer traditional size or style exchanges—once a specific piece is sold, an exact duplicate may not be available. If you need a different size or item, we recommend returning the original item for a refund (subject to our return policy) and placing a new order.
In the event of a confirmed error on our part (such as shipping the wrong item), we will:
- Ship a replacement item at no cost to you, if an equivalent item is available.
- If no equivalent item is available, issue a full refund to your original payment method.
7. Product Authenticity Guarantee
We are committed to the authenticity of every handmade item we sell. All our Indigenous and Ecuadorian pieces are sourced directly from artisans or trusted cooperatives, and we provide detailed information about their origin and materials.
If You Believe an Item Is Misrepresented: If you believe an item was misrepresented regarding its authenticity or origin, please contact us immediately at support@nativeinkasshop.com or (412) 281-2051. We will investigate your claim and, if we find that we misrepresented the item, we will offer a full refund or replacement at no cost to you, regardless of the item’s condition.
8. Contact Us
For any questions about this policy, to initiate a return, or for assistance with your order, please contact our support team:
- Email: support@nativeinkasshop.com
- Phone: (412) 281-2051
- Store Address: 2013 Penn Ave, Pittsburgh, PA 15222, United States
We typically respond to all inquiries within 1–2 business days. We appreciate your patience and your support of Native Inkas Shop.
