Last Updated: July 14, 2026

At Native Inkas Shop, we are committed to delivering your authentic, handmade Ecuadorian and Indigenous goods safely and promptly. Because we specialize in unique, artisanal clothing and accessories, we take extra care in packaging and preparing each order. This policy outlines our shipping procedures, costs, and delivery times for all purchases made through our website.

If you have any questions regarding shipping or need to track an existing order, please contact us at support@nativeinkasshop.com or call (412) 281-2051.

1. Order Processing Time

We begin processing orders quickly to ensure your items reach you without delay.

• Processing Window: All orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Confirmations: You will receive a confirmation email immediately after placing your order. You will receive a second notification email containing tracking information once your order has shipped.
• High Volume Periods: If we are experiencing a high volume of orders (such as during the holiday season or special promotions), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
• Order Cut-Off Time: Orders placed before 5:00 PM EST on a business day will begin processing that same day. Orders placed after 5:00 PM EST, on weekends, or on U.S. public holidays will begin processing on the next business day.

2. Domestic Shipping Rates and Estimates

We offer shipping across the United States. Shipping charges for your order will be calculated and displayed clearly at checkout before you complete your purchase.

Shipping Method	Order Value	Shipping Cost	Estimated Transit Time
Standard Shipping	Under $99.00	$6.99	5–10 Business Days
Free Standard Shipping	$99.00 and Over	FREE	5–10 Business Days

Estimated transit time begins after the 1–3 business day processing period. Total estimated delivery time = processing time (1–3 business days) + transit time (5–10 business days).

3. Free In-Store Pickup

For our local customers in the Pittsburgh area, you can skip the shipping fees by selecting our free local pickup option at checkout.

How It Works:

1. Select “Local Pickup” during checkout.
2. Your order will be prepared and ready for pick up within 1 to 3 business days.
3. We will send you an email notification when your order is ready, along with pickup instructions.

Pickup Location & Hours: Native Inkas Shop, 2013 Penn Ave, Pittsburgh, PA 15222

Please bring your order confirmation email (digital or printed) and a valid photo ID when you come to collect your items.

4. International Shipping

Currently, Native Inkas Shop only ships to addresses within the United States, including U.S. Territories and APO/FPO/DPO addresses. We do not offer international shipping at this time.

5. Order Tracking

We want you to be able to follow your handmade items on their journey to you.

Tracking Information: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Tracking Activation: Please allow up to 48 hours for the tracking information to become active and update in the carrier’s system.

Lost or Delayed Packages: If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@nativeinkasshop.com with your name and order number, and we will investigate the issue with the carrier on your behalf.

6. Shipping to P.O. Boxes

We are able to ship to P.O. Boxes within the United States using USPS services. Please ensure your P.O. Box information is entered correctly at checkout to avoid any delivery issues.

7. Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout.

Address Corrections: If you realize you have made an error in your shipping address, please contact us immediately at support@nativeinkasshop.com or (412) 281-2051. If the order has not yet been processed or shipped, we will gladly update the address for you.

Returned Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping costs as well as the redelivery costs.

8. Damaged Items in Transit

We take great care in packaging our handmade items, but occasionally damage can occur during transit.

If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at support@nativeinkasshop.com. Please include your order number and clear photographs of the damaged item and the packaging. We will work with you to file a claim with the carrier and arrange for a replacement or refund in accordance with our Refund and Returns Policy.

9. Contact Us

For any questions about our shipping practices or for assistance with an existing order, please contact our support team:

• Email: support@nativeinkasshop.com
• Phone: (412) 281-2051
• Store Address: 2013 Penn Ave, Pittsburgh, PA 15222, United States